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Retention Specialist

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The Company

This company is part of a larger national organisation who due to extraordinary growth are now expanding their Sydney team and looking to bring on a retention specialist to continue with their great success.

They pride themselves on recognising and rewarding excellence within! As a result, career progression for the right individual is endless. Build long lasting relationships with numerous key decision makers in major Australian insurers

The role

As a key point of contact for the team you will be responsible for:

  • Liaising with the offshore team in Manila
  • Providing excellent levels of service and adhearing to all company policies
  • Build long lasting meaningful relationships with major Australian insurers
  • Ensuring resolutions for missed/failed payments are dealt with quickly and effectively
  • For retaining and increasing loyalty of customers


How to succeed

  • Strong relationship building skills
  • Contact Centre experience
  • Insurance Experience preferably life
  • A positive, friendly and outgoing personality
  • Ability to comfortably use a CRM


The good stuff!

  • Competitive base salary AND bonus scheme! $$$
  • Monday to Friday, CBD based
  • Dynamic and energetic team culture
  • 1 on 1 coaching with industry professionals
  • Maintain relationships with key decision makers in major Australian insurers
  • On site qualifications
  • Fully stocked fridge on a Friday!!!


If this opportunity sounds of interest and resonates with your skill set, please click apply and submit a resume. After applying if you wish to have a confidential chat please call Jackson on 0477 001 529.